Refund Policy

This Refund Policy explains the conditions under which Storechoicy issues refunds for purchases made on our website. We are committed to fair and transparent practices while ensuring the integrity of our order fulfillment process.

1. Eligibility for Refunds

Refunds may be granted under the following circumstances:

• The order was canceled within the allowed cancellation window.
• The item received is defective, damaged, or significantly different from the product description.
• The order was not delivered within a reasonable timeframe due to confirmed logistical issues.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Incorrect shipping information provided by the customer.
• Delays caused by external factors beyond our control (such as carrier delays or customs processing).
• Items that have been used, worn, or altered after delivery.
• Requests submitted outside of the applicable timeframe.

3. Refund Process

Once a refund request is submitted, our team will review the case and may request additional information, such as photos or order details. If the request is approved, the refund will be issued to the original payment method.

4. Processing Time

Refunds are typically processed within a few business days after approval. Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

5. Partial Refunds

In certain situations, partial refunds may be granted, including but not limited to:

• Items returned in a condition different from original.
• Minor defects that do not affect overall usability.
• Customer-requested adjustments agreed upon by both parties.

6. Late or Missing Refunds

If you have not received your refund, please first check with your bank or payment provider. If the issue persists, you may contact our support team for further assistance.

Contact Support

Storechoicy

7924 Anderson Cir, Anchorage, AK 99506, United States

Email: support@storechoicy.com

This Refund Policy may be updated at any time without prior notice.